Shipping Policy

Shipping Policy – Zozuna

At Zozuna, we do everything possible to ensure reliable and transparent delivery of your orders.

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1. Shipping Areas

We currently ship to the following areas:

• France

• Belgium

• Switzerland

• Luxembourg

• (and other European countries depending on availability)

Delivery times may vary depending on the destination country.

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2. Processing Time

Orders are processed within 24 to 72 business hours after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

⚠️ Orders placed on weekends or public holidays are processed on the next business day.

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3. Delivery Times

Estimated delivery times are as follows:

• UK and Europe: between 4 and 8 business days

• Other destinations: between 10 and 20 business days

These timeframes are provided as estimates and may vary depending on:

• The shipping carrier

• Logistical conditions

• High-demand periods (holidays, promotions)

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4. Shipping Fees

Shipping fees are displayed at checkout.

Free shipping promotions may be offered occasionally.

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5. Order Tracking

After your order has been shipped, you will receive a tracking number allowing you to track your package online. Tracking information may take a few days to update after shipment.

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6. Delivery Delays

If your order does not arrive within the estimated timeframe:

• Please allow a few additional days.

• If the delay persists, contact us at: contact@zozuna.com

We will do our best to assist you promptly.

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7. Lost or Undelivered Packages

If the carrier confirms that a package has been lost, we will offer you:

• A replacement shipment, or

• A refund, according to your preference.

Any claim must be made within 30 days of shipment.

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8. Incorrect Information

Sozuna is not responsible for:

• An incorrect or incomplete shipping address

• A package that is not collected or is refused

Please carefully verify your information before confirming your order.

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9. Contact

For any questions related to shipping, you can contact us at:
📧 contact@zozuna.com